Support
Find answers about using Sitter.
Need help?
Email us at support@trysitter.com
Getting Started
Overview of the booking flow from creating a request to sitter confirmation.
How to add a sitter and send them an opt-in link.
What happens when a sitter receives the opt-in link and booking texts.
Bookings
How to pick an occasion, set a time, and start texting sitters.
How Sitter contacts your sitters based on star ratings, with overlapping outreach and manual skip.
How to cancel and what your sitter sees.
How Sitter works with Google Calendar, Outlook, and Apple Calendar — real-time sync, imported bookings, recurring events, and sitter assignment.
Sitters
Rating sitters, editing details, removing sitters.
How to set up different sitter ratings for different situations.
Account
What each account type can do — admin adults, member adults, basic sitters, and full sitter accounts.
How multiple family members share one household.
How to sign in as a parent or sitter, and what to do if you forget your password.
Theme, calendar, notifications, referrals, response timeouts, and account deletion.
How sitter accounts work, profile setup, and upgrading to a full account.
Annual Plan, credit packs, auto-reload, referral credits, and payment logging.
What data Sitter stores, how it is protected, and how to delete it.
SMS
How Sitter uses SMS, TCPA compliance, and how sitters opt out.