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What each account type can do — admin adults, member adults, basic sitters, and full sitter accounts.
Sitter has two sides — families and sitters — and each has different levels of access. Here's what each account type can do.
A family account is a shared household. Multiple adults can use the same sitter roster, occasions, and booking history. There are two roles:
Admin. The person who created the family account is automatically an admin. Admins can invite and remove family members, change member roles, update family settings (kids, calendar, timeouts), manage billing, and delete the account. Admins also have full access to bookings, sitters, and occasions.
Member. Invited via email by an admin. Members have the same access to bookings, sitters, occasions, and spending — they can create and cancel bookings, view the roster, and manage occasions. The only difference is that members cannot invite or remove family members, change roles, or delete the account.
For more on inviting family members, see Family accounts.
Sitters never need to download an app. There are two tiers of access:
Phone-only. After a family adds a sitter and they confirm via the opt-in text, they can receive booking requests by SMS. They get a profile page where they can add their name, bio, and payment preferences (cash, Venmo, Zelle). They sign in with their phone number and a one-time code — no password needed.
Full account. Sitters can optionally create a full account with Google, Apple, or email and password. This unlocks weekly availability (so families know when you're free), a calendar view of upcoming bookings, and the option to sign in with Google or Apple in addition to phone. Phone-based sign-in still works after upgrading.
For more on upgrading, see Sitter accounts.
Parents sign in with Google, Apple, or email and password. Phone-only sitters sign in with their phone number and a one-time code. Upgraded sitters can use either method. For details, see Signing in.